Effective date: November 4, 2026. Last updated: November 4, 2026.

Kamumi is operated by Glovestar Trading INC.
Registered office and principal business address: 1601 West Lakes Pkwy #210, West Des Moines, IA 50266, United States.
Email: support@kamumi.com
Customer service: +1 (323) 530-1484

1. Our 30-day return policy

You may request a return of an unused, unopened product within 30 calendar days after delivery. For this voluntary return offer, the product must be in its original condition with its original packaging and seals intact. Please retain your order confirmation or other proof of purchase. These conditions do not restrict mandatory withdrawal rights or remedies for faulty, unsafe or misdescribed goods.

2. How to request a return

Email support@kamumi.com with your order number, purchase email and the items you wish to return. We will provide return instructions and the correct return address. Please contact us before mailing goods, and keep proof of posting. The company office address above is not an authorized return warehouse.

Your request date counts when assessing the 30-day request window. Our response time or internal authorization process does not shorten a statutory notification period. A legally valid cancellation notice does not require a special form or our prior approval.

3. Return shipping and charges

For a change-of-mind return, you pay the direct cost of returning the goods. If we sent an incorrect item, or the product is damaged or defective and we are responsible, Kamumi bears reasonable necessary return shipping costs; contact us for the appropriate arrangement before posting. We do not charge a restocking fee.

For voluntary change-of-mind returns outside a mandatory cancellation right, original outbound shipping is not refunded. For statutory cancellations and cases caused by us, we reimburse delivery charges to the extent required by law. A free-shipping order has no outbound shipping payment to reimburse.

4. Damaged, defective, missing or incorrect items

Inspect your delivery and tell us promptly about a problem. Include a description and, where reasonably available, photographs of the product or packaging. Photographs help an investigation but are not an absolute condition for a legal remedy. We will provide the remedy required by law, which may include replacement, repair, a price reduction or refund. We do not restrict statutory defect claims to seven days or to unopened items.

5. Opened products and hygiene

Opened or used hair care products do not qualify for our voluntary change-of-mind offer. A statutory hygiene exception applies only where goods were supplied sealed, are genuinely unsuitable for return for health or hygiene reasons, and were unsealed after delivery, and only where the law permits that exception. It does not remove remedies for faulty, unsafe or misdescribed goods.

6. UK and EEA withdrawal rights

Where the statutory withdrawal right applies, you may cancel within 14 calendar days after receiving the goods without giving a reason. For one order delivered in parts, the period normally starts when the last part is received. Notify us clearly by email or post. You normally have a further 14 days after notifying us to send the goods back. You pay the direct return cost where permitted and disclosed.

We reimburse the payment, including refundable standard outbound delivery costs, within the legal period, generally 14 days after your cancellation notice. Where allowed, we may withhold reimbursement until we receive the goods or evidence that you sent them, whichever comes first. Additional costs for a more expensive delivery option need not be refunded where the law permits. Any deduction for diminished value is limited to handling beyond what is necessary to inspect the goods and must be permitted by law. Relevant hygiene exceptions are described above.

You may use this optional notice: “To Glovestar Trading INC, support@kamumi.com: I withdraw from my purchase. Items: …; order number: …; ordered on: …; received on: …; customer name and address: …; notice date: ….” Any other clear withdrawal notice is also accepted.

7. Other statutory consumer rights

This policy does not exclude non-waivable consumer guarantees, including applicable Australian and New Zealand rights, or other protections in your jurisdiction. The nature of the problem and the applicable law determine your remedy. Our voluntary 30-day window does not shorten a statutory guarantee period.

8. Refund method and processing

We assess returned goods or the information relevant to a claim and tell you the outcome. An approved refund is issued without undue delay and within any applicable legal deadline to the original payment method, unless another lawful method is agreed. After we issue it, banks and payment providers may take 7–12 business days to display the credit. That bank posting estimate does not extend our legal deadline to initiate a refund. Contact us if a notified refund has not appeared.

9. Exchanges and cancellations

We do not operate a direct exchange service for a different product or variant. You can request an eligible return and place a separate order. This does not prevent a replacement remedy for an incorrect or defective item.

To cancel or change an order, email us immediately. We can normally stop an order only before warehouse processing begins. If we can stop it, we refund the canceled order without an administrative cancellation fee. Once dispatched, applicable withdrawal and return rights still apply. If we cannot supply an order, we refund the affected payment and delivery charges required by law.

See our Shipping Policy for delivery details or Contact Us for help.