Effective date: November 4, 2026. Last updated: November 4, 2026.
Kamumi is operated by Glovestar Trading INC.
Registered office and principal business address: 1601 West Lakes Pkwy #210, West Des Moines, IA 50266, United States.
Email: support@kamumi.com
Customer service: +1 (323) 530-1484
1. Destinations and fulfilment
We deliver to supported countries and regions accepted at checkout, subject to the product, address and carrier. Products may be dispatched from global partner warehouses according to stock and fulfilment arrangements. Our registered company address is not necessarily the shipping origin or a return warehouse. We do not promise delivery to every address worldwide.
If courier or product restrictions prevent us from fulfilling your order, we will contact you and refund the affected payment and applicable delivery charges.
2. Order handling
After payment validation, processing normally takes up to 3 business days for inspection, packing and handover to the carrier. Orders placed on Saturday or Sunday begin processing on the following business day. Business days exclude weekends and applicable warehouse or carrier public holidays. We do not guarantee same-day dispatch.
3. Estimated transit time
After dispatch, international transit is generally 10–20 business days. This transit estimate is in addition to the processing period of up to 3 business days. Actual timing depends on the destination, customs and carrier operations. Processing and transit estimates are not a waiver of any binding delivery commitment or mandatory consumer right.
If we cannot ship within a promised period, we will notify you, provide revised information and the cancellation/refund options required by law. Weather, customs or transport disruption does not remove our responsibility to address your order.
4. Shipping charges and free shipping
For orders in USD, the delivery charge is US$5.99 below US$45.98. Qualifying orders of US$45.98 or more receive free shipping, with no upper order-value limit. The eligible order value and shipping discount are calculated at checkout.
Supported local-currency markets use their local shipping rates and free-shipping thresholds. Currency conversion and rounding may produce different numerical amounts. The checkout displays the charge and any discount before payment; free shipping does not by itself mean import taxes or duties are prepaid.
5. Tracking and separate parcels
When a parcel is dispatched, tracking information is provided using the email address on your order. Carrier systems can take 24–48 hours to show the first update. Orders may be split into parcels according to fulfilment arrangements; separate parcels have their own tracking details.
If tracking has not changed for more than 7 days, contact support@kamumi.com with your order number so we can investigate. You may also contact us earlier about a delivery concern.
6. Address and order changes
Check your address before submitting the order. Send requested corrections or item changes as soon as possible, preferably within 12 hours after checkout. This is a request window, not a guarantee that changes remain possible: warehouse processing may already have begun. We will tell you whether we can make the change. This does not restrict statutory cancellation or return rights.
7. Failed delivery, missing parcels and damage
If the carrier asks you to collect a parcel or correct delivery details, contact it promptly and let us know if you need assistance. If a parcel is returned, we will discuss lawful redelivery or refund options and any previously disclosed costs rather than automatically retaining the full payment.
Tell us if a parcel is lost, damaged or marked delivered but cannot be found. Check with household members or building reception where appropriate; we will investigate with the carrier and provide the remedy required by law. A “delivered” scan does not automatically invalidate a claim, and we do not transfer risk earlier than applicable law allows.
8. Customs and import charges
Unless checkout expressly states that import charges are included, the recipient is responsible for destination import duties, import VAT/GST and customs-clearance charges that are lawfully payable by the recipient and not collected at checkout. These charges are imposed by the destination authorities or carrier and are separate from our shipping fee. Ask your local customs authority about possible charges before ordering. We remain responsible for charges that the law requires us to collect or bear; we do not charge the same tax twice.
9. Support and returns
Customer support: support@kamumi.com or +1 (323) 530-1484. Service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. U.S. Eastern Time. We aim to respond within 1–2 business days.
Returns follow our Refund & Return Policy. Please contact us for return instructions; do not send goods to the company office without instructions identifying the correct return address.